POLICIES
Online Booking
Please ensure that you receive a confirmation email after booking an appointment online. If you didn't receive a confirmation email, the request possibly didn't go through. Please call the salon at (513)583-8400 to confirm.
Appointments
We kindly request that you arrive 10 minutes before your scheduled appointment time to ensure you receive the full extent of your service. Should you arrive more than 10 minutes late, we may not be able to accommodate your appointment. To facilitate scheduling, we advise booking your next appointment before leaving the salon.
Multiple Service Requests
Clients booking multiple services that exceed 120 minutes in duration are required to prepay a 50% deposit. 18% gratuity will be automatically added to the total cost at checkout. There is an option to leave additional gratuity for your service provider based on the excellence of your experience.
Gratuities
Gratuities are not included in our listed prices. The decision to leave a gratuity is at the sole discretion of each client, based on satisfaction with the services received. We suggest considering a gratuity for each team member involved in your service, typically ranging from 15 to 30% of the service cost.
Children
The Men's Salon and Spa strives to maintain an adult-friendly, relaxing environment. We ask that children remain with their guardians and are kept engaged to prevent disruption in our salon and spa settings.
Cancellations
We require a 24-hour notice for cancellations to respect the time of our stylists. Clients who do not show up two consecutive times, will be required to prepay their next service in full, unless they choose to be served on a walk-in basis. Clients arriving more than 15 minutes late will be considered no-shows.
Staff Selections/Changes
Should you wish to try a different stylist or seek a fresh perspective on a new hairstyle, please feel free to request a change in your service provider. Our team is committed to accommodating your preferences to ensure optimal satisfaction.
Prices
All prices are subject to change without notice.
Suggestions
Your feedback is very important to us. Please share any suggestions on how we can improve your experience at our salon by sending an email to [email protected] or calling the front desk. We are committed to enhancing your visits and welcome your input.